ABOUT US

Avdloq™ is owned and operated by Hangzhou Muye Network Technology Co., Ltd. | Legal Representative: Lu Xiaoli | Email: service@avdloq.com | Phone: +86 13516614491
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

About Avdloq™

Welcome to Avdloq™.

Avdloq™ is the customer-facing retail brand owned and operated by Hangzhou Muye Network Technology Co., Ltd.

Our goal is to provide a clear online shopping environment where visitors can understand the products offered, identify the company responsible for the website, review important service rules, and contact customer support without unnecessary difficulty.

Business identity and customer contact information are intentionally displayed across our principal store pages so that customers do not need to search through unrelated content to identify the operator of Avdloq™.

Our Business Identity

Brand: Avdloq™
Legal Company Name: Hangzhou Muye Network Technology Co., Ltd.
Legal Representative: Lu Xiaoli
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@avdloq.com
Customer Support Phone: +86 13516614491

Hangzhou Muye Network Technology Co., Ltd. is responsible for operating the Avdloq™ website and administering store-related customer service.

Product Information

We aim to provide product descriptions that allow customers to understand the main characteristics of an item before ordering.

Depending on the product, information may include:

• Product photographs;

• Materials;

• Dimensions;

• Functional features;

• Intended use;

• Included components;

• Compatibility information;

• Care guidance;

• Other relevant specifications.

Customers should review the applicable product information before submitting an order.

Product Images and Reasonable Differences

We seek to present product images accurately.

However, minor differences in color, appearance, packaging, measurements, or other non-material characteristics may occur because of photography, lighting, display settings, manual measurement, manufacturing batches, or reasonable product updates.

A minor difference does not automatically mean that an item materially differs from its description when its principal function and characteristics remain consistent.

Responsible Product Communication

Avdloq™ aims to avoid misleading product claims, fabricated endorsements, unsupported guarantees, false certifications, artificial scarcity, or exaggerated promises.

Product information should reflect characteristics that can reasonably be supported.

Customers who believe that an item materially differs from its applicable description should contact our support team.

Our Main Customer Service Standards

The principal operational timeframes used throughout Avdloq™ are:

Return Window: Eligible products may be returned within 30 calendar days after delivery.

Refund Timeframe: Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Transportation Estimate: Estimated transportation time is generally 3–7 business days after dispatch.

Customer Support Handling: Customer service requests are normally reviewed and responded to within 3 business days.

More detailed requirements are provided in the relevant policy pages.

Product Problems

If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, customers should contact us promptly.

We may request order information, photographs, video, or other information reasonably necessary to understand the issue.

Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.

Customers will not be required to bear additional return transportation costs solely because an item supplied by us was damaged, defective, or incorrect.

Customer Support

For questions concerning products, orders, transportation, tracking, returns, refunds, or product condition:

Email: service@avdloq.com
Phone: +86 13516614491

Customer support requests are normally reviewed and responded to within 3 business days.

Policy Consistency

Our About Us, Contact Us, FAQ, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use are intended to operate together.

Where the same operational subject appears in more than one policy, the underlying rule and applicable timeframe are intended to remain consistent.

Updates

We may revise this page when our website functionality, products, business practices, customer service procedures, or applicable requirements change.

Any revision is intended to maintain accurate and understandable information.