CONTACT US
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Avdloq™ is operated by Hangzhou Muye Network Technology Co., Ltd.
Avdloq™ is owned and operated by Hangzhou Muye Network Technology Co., Ltd. | Legal Representative: Lu Xiaoli | Email: service@avdloq.com | Phone: +86 13516614491
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Support
Avdloq™ provides assistance for product questions, existing orders, transportation inquiries, tracking concerns, returns, refunds, damaged products, incorrect products, and other store-related matters.
Contact Details
Customer Support Email: service@avdloq.com
Customer Support Phone: +86 13516614491
Customer Service Hours: Email requests may be submitted at any time
Normal Support Response: Within 3 business days
A separate fixed daily staffed telephone schedule has not been specified.
For inquiries involving photographs, order references, tracking details, or a detailed explanation, email is recommended so the information can be reviewed accurately.
Information to Include
When contacting us about an existing order, please provide the relevant order number whenever possible.
For product-related concerns, please identify the product and explain the issue clearly.
Depending on the nature of the inquiry, useful information may include:
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Order number;
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Product name;
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Description of the concern;
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Delivery information;
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Tracking information;
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Relevant photographs;
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Relevant video.
Customers should avoid sending confidential information that is unrelated to the matter being reviewed.
Questions Before Ordering
Customers may contact us before ordering if clarification about a product is needed.
Please identify the applicable item and explain what information you require.
We will make reasonable efforts to respond using product information that is available and supportable.
Existing Order Assistance
If a customer needs to request a modification to an existing order, customer support should be contacted as soon as possible.
Whether a change remains possible depends on the actual preparation and dispatch status of the order.
After fulfillment or carrier handling has progressed sufficiently, certain changes may no longer be technically possible.
Transportation Assistance
Estimated transportation time is generally 3–7 business days after dispatch.
If a parcel appears materially delayed, tracking has not updated for an unusual period, or a shipment cannot reasonably be located, contact:
Email: service@avdloq.com
Phone: +86 13516614491
Please provide the relevant order number and available tracking details.
Damaged, Defective, or Incorrect Items
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its applicable description, contact us promptly.
We may request photographs or video when they are reasonably useful for determining the condition of the product.
Depending on the circumstances, the resolution may include replacement, return arrangements, refund, or another reasonable corrective solution.
Return Assistance
Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.
Customers must contact us before sending a product back.
The publicly displayed company address identifies Hangzhou Muye Network Technology Co., Ltd. as the operator of Avdloq™. It should not automatically be treated as the return destination for every order.
After an eligible request has been reviewed, customer support will provide the applicable return destination and instructions.
Refund Questions
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
If the stated period has passed and assistance is required, contact:
Email: service@avdloq.com
Phone: +86 13516614491
Please provide the relevant order reference.
Customer Service Response Standard
Customer support requests are normally reviewed and responded to within 3 business days.
A matter involving carrier investigation, detailed product review, or additional verification may require further investigation.
Company Contact Record
Brand: Avdloq™
Legal Company Name: Hangzhou Muye Network Technology Co., Ltd.
Legal Representative: Lu Xiaoli
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Email: service@avdloq.com
Phone: +86 13516614491
Questions about a product, order or store information?
Send Avdloq Customer Care a message using the form.
Customer support is available during 8:00 AM–10:00 PM.