FAQ

Avdloq™ is owned and operated by Hangzhou Muye Network Technology Co., Ltd. | Legal Representative: Lu Xiaoli | Email: service@avdloq.com | Phone: +86 13516614491
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Frequently Asked Questions

Who operates Avdloq™?

Avdloq™ is owned and operated by Hangzhou Muye Network Technology Co., Ltd.

The company's legal representative is Lu Xiaoli.

How can I contact Avdloq™?

Email: service@avdloq.com
Phone: +86 13516614491

Customer service requests are normally reviewed and responded to within 3 business days.

What information should I provide when requesting support?

For an existing order, provide the relevant order number whenever possible.

For a product concern, identify the product and explain the issue clearly.

Photographs or video may be requested when the physical condition of an item needs to be evaluated.

What is the estimated transportation period?

Estimated transportation time is generally 3–7 business days after dispatch.

The transportation period begins after the parcel has been dispatched.

Is preparation included in the 3–7 business day timeframe?

No.

Preparation occurs before dispatch.

The stated 3–7 business day period refers to estimated carrier transportation after dispatch.

What can affect delivery time?

Transportation may be influenced by:

Destination;
Carrier capacity;
Local delivery conditions;
Public holidays;
Severe weather;
Customs procedures where applicable;
Regional transportation disruption;
Incorrect or incomplete recipient information.

Will tracking information be available?

Where tracking is available for the applicable transportation service, tracking information should become available after dispatch.

The carrier system may require additional time before the first event appears.

What should I do when tracking stops updating?

Contact:

service@avdloq.com
+86 13516614491

Please provide the relevant order number and available tracking information.

What if tracking indicates delivery but the parcel cannot be found?

First check:

The delivery location;
Mailbox or parcel area;
Household members;
Reception area;
Building management;
Parcel lockers;
Carrier notices;
Other reasonable secure locations.

If the parcel remains unavailable, contact our customer support team.

A delivery scan may be considered during the review but will not automatically prevent a legitimate delivery inquiry.

How long is the return period?

Eligible products may be returned within 30 calendar days after delivery.

Return conditions are described in greater detail in our Return Policy.

How do I request a return?

Contact:

Email: service@avdloq.com
Phone: +86 13516614491

Please provide the order number, product involved, reason for the return, and relevant supporting information.

Can I return an item directly to the company address?

Do not automatically send an item to the public business address.

The public address identifies the company operating Avdloq™ but may not be the logistics facility responsible for receiving a particular return.

The appropriate destination will be provided after an eligible return request has been reviewed.

Who bears return transportation costs?

For an eligible preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.

Where the item was damaged, defective, incorrect, or materially inconsistent with its description, the customer will not be required to bear additional return transportation costs solely to correct that issue.

When will an approved refund be completed?

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

What should I do if an item arrives damaged?

Contact service@avdloq.com or +86 13516614491 promptly.

Provide the relevant order information and a clear description of the product condition.

Photographs or video may be requested where reasonably useful.

What if I receive the wrong item?

Contact our customer support team.

Once the issue has been reviewed, an appropriate corrective solution will be provided.

Can an existing order be changed?

A change may be requested by contacting us as soon as possible.

Whether a modification is possible depends on the actual preparation and dispatch status.

Can the delivered product look slightly different from the website image?

Minor differences may result from photography, lighting, display settings, manufacturing batches, packaging revisions, or manual measurement.

A material difference should be reported to customer support.

How long does customer support take to respond?