SHIPPING POLICY

Avdloq™ is owned and operated by Hangzhou Muye Network Technology Co., Ltd. | Legal Representative: Lu Xiaoli | Email: service@avdloq.com | Phone: +86 13516614491
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Shipping Overview

This Shipping Policy explains how Avdloq™ handles order preparation, dispatch, estimated transportation, tracking, address matters, delivery exceptions, lost shipments, and transportation-related customer assistance.

Preparation Before Dispatch

Orders require preparation before being transferred to the applicable carrier.

No universal fixed preparation period for every Avdloq™ product was specified in the information used to prepare this policy.

Where a particular product requires a specific preparation arrangement, relevant information should be communicated where appropriate.

The transportation timeframe below begins after dispatch.

Estimated Transportation Time

Estimated transportation time is generally:

3–7 business days after dispatch

This timeframe is an estimated carrier transportation period and should not be treated as an unconditional guarantee of arrival on a specific calendar date.

Factors That May Affect Transportation

Transportation may be affected by:

• Delivery destination;

• Carrier capacity;

• Local delivery conditions;

• Public holidays;

• Severe weather;

• Customs procedures where applicable;

• Regional disruption;

• Incorrect recipient information;

• Incomplete delivery information;

• Circumstances outside reasonable operational control.

Fulfillment and Shipping Origin

Orders may be fulfilled through different facilities depending on product availability, destination, logistics resources, and operational requirements.

The public business address displayed on the Avdloq™ website identifies Hangzhou Muye Network Technology Co., Ltd. as the legal company operating the store.

It does not represent that every Avdloq™ shipment physically originates from that address.

Shipping Charges

No universal fixed shipping charge or free-shipping threshold has been provided for this policy.

Where a shipping charge applies, the applicable charge or calculation method should be clearly displayed before an order is submitted.

We do not intend to introduce an undisclosed shipping charge after an order has already been submitted.

Tracking Information

Where tracking is available for the transportation service used, tracking details should become available after dispatch.

Carrier systems may require additional time before displaying the first tracking event.

A brief delay in tracking activation does not necessarily mean that the shipment has failed to enter the transportation network.

Tracking Assistance

For tracking questions:

Email: service@avdloq.com
Phone: +86 13516614491

Please provide the relevant order number and any available tracking information.

Customer support requests are normally reviewed and responded to within 3 business days.

Delayed Shipments

Where a parcel materially exceeds its estimated transportation window, we may review:

• Carrier tracking history;

• Delivery destination;

• Address information;

• Known transportation disruption;

• Other relevant circumstances.

Further investigation may be undertaken where reasonably necessary.

Lost Shipments

If available information reasonably indicates that a shipment has been lost, the circumstances will be reviewed and an appropriate solution determined.

Depending on the situation, that solution may include replacement, refund, or another reasonable remedy.

Transfer of a parcel to a carrier does not automatically prevent Avdloq™ from reviewing a legitimate lost-package concern.

Parcels Showing as Delivered

If carrier tracking indicates delivery but the customer cannot locate the parcel, the customer should first check:

• The stated delivery location;

• Mailbox or package area;

• Household members;

• Reception area;

• Building management;

• Parcel lockers;

• Carrier notices;

• Other reasonable secure delivery locations.

If the parcel remains unavailable, contact:

service@avdloq.com
+86 13516614491

A carrier delivery event will be considered during the review but will not automatically prevent a reasonable inquiry.

Address Accuracy

Customers should provide complete and accurate recipient and delivery information.

If an address issue is identified, contact customer support as soon as possible.

Whether a correction remains possible depends on the actual preparation, fulfillment, and carrier status.

Cross-Border Transportation

Some orders may move through cross-border transportation networks.

Where applicable, customs procedures or local requirements may affect transportation.

Avdloq™ aims not to create a misleading impression regarding the actual dispatch or fulfillment route.

Products Damaged During Transportation

If a product arrives damaged, retain the product and relevant packaging where reasonably possible.

Contact:

Email: service@avdloq.com
Phone: +86 13516614491

Photographs or video may be requested where reasonably useful for reviewing the condition.

Related Return and Refund Rules

Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.

Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.

Shipping Support Record

Brand: Avdloq™
Company: Hangzhou Muye Network Technology Co., Ltd.
Legal Representative: Lu Xiaoli
Email: service@avdloq.com
Phone: +86 13516614491
Normal Support Handling: Within 3 business days