PRIVACY POLICY

Avdloq™ is owned and operated by Hangzhou Muye Network Technology Co., Ltd. | Legal Representative: Lu Xiaoli | Email: service@avdloq.com | Phone: +86 13516614491
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Privacy Overview

This Privacy Policy explains how Avdloq™, operated by Hangzhou Muye Network Technology Co., Ltd., may handle information associated with website visits, customer orders, fulfillment, transportation, returns, refunds, and customer support communications.

Our approach is to use personal information only where reasonably necessary for legitimate store operations, customer service, security, technical functionality, recordkeeping, or applicable legal requirements.

Information Provided by Customers

Depending on the nature of the interaction, information may include:

• Name;

• Email address;

• Telephone number;

• Delivery address;

• Other contact information;

• Order reference information;

• Product-related information;

• Transportation and tracking details;

• Return records;

• Refund records;

• Customer service correspondence;

• Information voluntarily provided when contacting us.

Customers should avoid sending unnecessary confidential information through ordinary customer support email.

Technical Information

Certain information may be created automatically when a visitor uses our website.

This may include:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Referring pages;

• Pages visited;

• Session timestamps;

• Website interaction information;

• Cookie-related information;

• Security signals;

• Approximate location derived from network information.

How Information May Be Used

Information may be used to:

• Administer customer orders;

• Arrange fulfillment;

• Support transportation and delivery;

• Provide tracking assistance;

• Respond to customer inquiries;

• Review return requests;

• Administer approved refunds;

• Investigate damaged or incorrect products;

• Maintain customer service records;

• Protect website security;

• Detect suspected fraud or misuse;

• Diagnose technical problems;

• Improve website functionality;

• Maintain appropriate business records;

• Satisfy applicable legal obligations.

Cookies and Similar Technologies

Avdloq™ may use cookies or similar technologies for functions such as session continuity, website functionality, preferences, security, analytics, and performance.

Certain technologies may be necessary for normal website operation.

Visitors may be able to manage some settings through their browser or through website controls where available.

Restricting essential functions may affect parts of the website.

Operational Service Providers

We may use independent providers where reasonably necessary to support legitimate store operations.

These may include providers involved in:

• Website infrastructure;

• Hosting;

• Fulfillment;

• Logistics;

• Customer communications;

• Security;

• Analytics;

• Data storage;

• Professional services.

Information should be made available only to the extent reasonably necessary for the relevant function or where otherwise permitted by applicable law.

Transportation Information

Information reasonably necessary to prepare, route, transport, track, deliver, or investigate a shipment may be shared with fulfillment facilities, carriers, or other relevant logistics providers.

Required Disclosures

Information may be disclosed where reasonably necessary to:

• Comply with applicable law;

• Respond to a valid legal request;

• Protect legal rights;

• Investigate suspected fraud;

• Protect customers or other individuals;

• Address security concerns;

• Respond to legitimate regulatory requirements.

Information Retention

Information may be retained for periods reasonably necessary for customer service, legitimate recordkeeping, security, fraud prevention, dispute resolution, or applicable legal obligations.

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled according to applicable requirements.

Security

We use reasonable administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, alteration, misuse, loss, or disclosure.

No internet-connected system can guarantee absolute security.

Visitors should also take reasonable precautions when using shared devices, public networks, or shared communication accounts.

International Operations

Online retail operations may involve website, logistics, fulfillment, or technical providers located in different jurisdictions.

Information may therefore be processed or stored outside a visitor's country or region where reasonably necessary and permitted by applicable requirements.

Privacy Rights and Choices

Depending on applicable law, individuals may have rights concerning:

• Access;

• Correction;

• Deletion;

• Restriction;

• Objection;

• Portability;

• Withdrawal of consent where applicable.

Privacy-related requests may be submitted through:

Email: service@avdloq.com
Phone: +86 13516614491

We may request information reasonably necessary to verify the identity or authority of the requester.

Children's Information

Avdloq™ is not intended to knowingly collect children's personal information where applicable law requires authorization that has not been obtained.

If such circumstances are identified, reasonable steps may be taken to address the information.

External Websites

Our website may contain links to independently operated external websites or services.

Those services maintain their own privacy practices.

Visitors should review the relevant external privacy information before providing information directly to another service.

Customer Service Records

Customer support correspondence may be retained where reasonably necessary to resolve an inquiry, document assistance, prevent misuse, manage disputes, or satisfy appropriate recordkeeping requirements.

Ordinary customer support requests are normally reviewed and responded to within 3 business days.

Changes to This Privacy Policy

We may revise this Privacy Policy when our technology, operating procedures, customer service practices, or applicable requirements change.

Privacy Contact Record

Brand: Avdloq™
Company: Hangzhou Muye Network Technology Co., Ltd.
Legal Representative: Lu Xiaoli
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Email: service@avdloq.com
Phone: +86 13516614491