RETURN POLICY

Avdloq™ is owned and operated by Hangzhou Muye Network Technology Co., Ltd. | Legal Representative: Lu Xiaoli | Email: service@avdloq.com | Phone: +86 13516614491
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Return Window

Eligible products may be returned within 30 calendar days after delivery.

The return period begins on the date the applicable product is delivered.

Customers should contact us within that period and obtain return instructions before sending any product.

How to Submit a Return Request

Contact:

Email: service@avdloq.com
Phone: +86 13516614491

Please provide:

1. The applicable order number;

2. The product concerned;

3. The reason for the return;

4. Photographs or video where relevant;

5. Other information reasonably necessary to evaluate the request.

Customer support requests are normally reviewed and responded to within 3 business days.

General Condition Requirements

For an ordinary preference-based return, the product should generally:

• Be requested for return within 30 calendar days after delivery;

• Remain unused beyond reasonable inspection;

• Not have been intentionally damaged or materially altered;

• Include original components and accessories where reasonably possible;

• Include original packaging where reasonably possible;

• Be identifiable as the item associated with the relevant order.

Reasonable inspection does not automatically make an otherwise eligible return invalid.

Return Destination

Do not automatically send a return to the public business address displayed on the Avdloq™ website.

That address identifies Hangzhou Muye Network Technology Co., Ltd. as the company operating this store and is not necessarily the designated return facility for a particular order.

After an eligible return request is reviewed, customer support will provide the applicable return address and instructions.

Preference-Based Returns

A preference-based return may include circumstances where:

• The customer changes their mind;

• The item is no longer wanted;

• An incorrect variation was selected despite accurate product information;

• A correctly supplied and non-defective product no longer suits the customer's preference.

For an eligible preference-based return, return transportation costs may be the customer's responsibility.

Damaged Products

If a product arrives damaged, customers should contact us promptly.

Retain the item and relevant packaging where reasonably possible while the matter is reviewed.

Photographs or video may be requested if reasonably useful for evaluating the product condition.

Defective Products

If an item appears defective or materially fails to function as described, contact:

Email: service@avdloq.com
Phone: +86 13516614491

Please provide the applicable order information and a clear description of the issue.

Incorrect or Incomplete Orders

If an incorrect product is delivered or a material component is missing, contact customer support promptly.

Where the issue is confirmed, an appropriate corrective solution will be provided.

Return Transportation Responsibility

For an eligible preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.

Where a return is required because the item arrived damaged, defective, incorrect, or materially inconsistent with its applicable description, the customer will not be required to bear additional return transportation costs solely to correct that issue.

Inspection of Returned Products

Where physical return is required, an item may be inspected after receipt.

The review may consider:

• Product identity;

• General condition;

• Included accessories;

• Missing components;

• Use beyond reasonable inspection;

• Damage occurring after delivery;

• Compliance with applicable return requirements.

Minor packaging imperfections alone will not automatically invalidate an otherwise legitimate return when they do not materially affect the product.

Refund Timeframe

After the applicable return has been received where required, reviewed, and approved, the approved refund is generally completed within 7–10 business days.

Lost or Delayed Delivery

Delivery-related concerns are reviewed separately from ordinary preference-based returns.

If a package appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, contact:

service@avdloq.com
+86 13516614491

Relevant carrier information and delivery circumstances may be reviewed before an appropriate resolution is determined.

Return Procedure Integrity

We may review credible evidence of deliberate return fraud, intentional product substitution, manipulated evidence, or other intentional misuse.

This provision is not intended to interfere with legitimate returns, genuine product concerns, or reasonable delivery complaints.

Consumer Rights

Nothing in this Return Policy is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection requirements.

Where applicable mandatory law provides greater protection, those requirements will apply.

Return Support Record

Brand: Avdloq™
Company: Hangzhou Muye Network Technology Co., Ltd.
Legal Representative: Lu Xiaoli
Email: service@avdloq.com
Phone: +86 13516614491
Normal Support Handling: Within 3 business days