TERMS OF SERVICE

Avdloq™ is owned and operated by Hangzhou Muye Network Technology Co., Ltd. | Legal Representative: Lu Xiaoli | Email: service@avdloq.com | Phone: +86 13516614491
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Scope of These Terms

These Terms of Service govern store-related services provided through Avdloq™, including product information, order administration, fulfillment, transportation support, returns, refunds, and customer service.

These Terms should be read together with the other policies published through the Avdloq™ website.

Store Operator

Avdloq™ is operated by Hangzhou Muye Network Technology Co., Ltd.

Legal Representative: Lu Xiaoli
Email: service@avdloq.com
Phone: +86 13516614491
Business Address: Room 2510-1, Building 4, OME Finance City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Product Listings

We aim to make product descriptions reasonably clear and accurate.

Depending on the item, information may include:

Product photographs;
Materials;
Measurements;
Functional characteristics;
Intended use;
Included components;
Compatibility details;
Other relevant specifications.

Customers should review the information applicable to the relevant item before submitting an order.

Reasonable Product Differences

Minor variations may occur because of photography, lighting, screen settings, manual measurement, packaging updates, manufacturing processes, or production batches.

A minor difference that does not materially affect a product's essential characteristics or intended use does not automatically mean that the product materially differs from its description.

Product Availability

Product availability may change.

Display of a product on the website does not guarantee indefinite availability.

If an item cannot reasonably be fulfilled because availability changes, the matter will be reviewed and an appropriate solution provided.

Customer Information

Customers should provide reasonably accurate recipient, contact, and delivery information.

If information needs correction, contact:

Email: service@avdloq.com
Phone: +86 13516614491

Whether a modification remains possible depends on the actual preparation and dispatch status of the order.

Order Review

An order may be reviewed where reasonably necessary because of product unavailability, an obvious technical or listing error, suspected fraudulent activity, delivery restrictions, legal restrictions, intentional website misuse, or circumstances making fulfillment objectively impracticable.

This provision is not intended to eliminate legitimate customer rights or reasonable store responsibilities.

Transportation

Orders require preparation before dispatch.

After dispatch, estimated transportation time is generally 3–7 business days.

Transportation may be affected by carrier conditions, destination, public holidays, customs procedures where applicable, severe weather, or circumstances outside reasonable operational control.

Tracking and Delivery Concerns

Where tracking is available, tracking information should become available after dispatch.

If a parcel appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, customers should contact our support team.

Relevant carrier information and surrounding circumstances may be reviewed before an appropriate resolution is determined.

Returns

Eligible products may be returned within 30 calendar days after delivery.

Customers should obtain return instructions before sending an item.

The public business address displayed on the website is not automatically the return facility for every order.

Preference-Based Returns

For an eligible preference-based return involving a correctly supplied and non-defective item, return transportation costs may be the customer's responsibility.

Detailed conditions are provided in our Return Policy.

Product Problems

If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, contact customer support.

We may request information reasonably necessary to review the issue.

Depending on the circumstances, an appropriate resolution may include replacement, return arrangements, refund, or another reasonable corrective measure.

Refund Timeframe

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Customer Support Standard

Customer service requests are normally reviewed and responded to within 3 business days.

Email: service@avdloq.com
Phone: +86 13516614491

Intellectual Property

Unless otherwise indicated, the Avdloq™ name, logo, original written content, graphics, layouts, and other protected website materials may be subject to applicable intellectual property rights.

Access to the website does not transfer ownership of these rights.

Acceptable Store Use

Visitors and customers must not intentionally:

Commit fraud;
Provide knowingly false information;
Attempt unauthorized system access;
Introduce malicious software;
Interfere with website security;
Impersonate another individual without authority;
Deliberately misuse return procedures;
Use store services unlawfully.

Legitimate complaints, return requests, and delivery concerns are not considered misuse merely because they raise an issue concerning an order.

Independent Operational Providers

Certain store functions may rely on third-party providers supporting hosting, website infrastructure, fulfillment, transportation, customer communications, security, or related operations.

Use of these providers does not prevent us from reviewing legitimate customer concerns relating to Avdloq™ store operations.

Consumer Rights

Nothing in these Terms is intended to exclude rights or responsibilities that cannot lawfully be excluded.

Consistent Operational Standards

The principal Avdloq™ standards are:

Return Period: 30 calendar days after delivery
Refund Timeframe: 7–10 business days after applicable review and approval
Transportation Estimate: 3–7 business days after dispatch
Customer Support Handling: Within 3 business days

Changes to These Terms

These Terms may be revised where reasonably necessary to reflect changes in website functionality, operating procedures, store practices, or applicable requirements.

Changes are not intended to retroactively remove rights already applicable to an existing order.